A. We have a strict return/refund policy in place; All sales are final. Any order placed with us indicates acknowledgment and agreement of our Policies in this matter and furthermore, you understand that all sales are FINAL in regards to regular, promotional, custom, special order and or exchangeable items. Clothing is non-refundable, and non-exchangeable. So make sure you pick the correct size you need the first time, because you cannot return or exchange it.
Q. Who pays for shipping when exchanging items?
A. Shipping and Handling charges ARE NONE refundable, and are the responsibility of the customer.
Q. Who is responsible if the incorrect shipping address (PO BOX, house number, zip code etc) was given when placing an order?
A. The customer will be responsible if he/she provided an incorrect shipping address when placing their order. You must double check your order to ensure you provided us with the correct shipping address. If your package does not reach you in time you will be responsible, and the package will be shipped to your correct address at your own expense. We will not accept packages due to an incorrect shipping address given by the customer. Please be advised that no returns, exchanges or credits will be given due to errors on the customers part.
Q. What information should I see on my credit card billing statement in reference to my payment to you?
A. You will see WESTWEDBOOT or SALES@WESTERNWEDDINGBOOTS.COM if you have questions, contact us.
Q. I am an international customer, can you assist me in placing my order for the correct shoe size?
A. Yes, we will work closely with you to ensure you get the right size the first time. We have many repeat international customers that proudly wear our products.
Q. What makes this store different from any other wedding attire store?
A. This sexyladiesshoes.com store presented by westernweddingboots.com (Michelina Collection) is different in the fact that the items listed are selected or designed and presented to you very carefully. We work hard to present to you footwear or other items in style today. Hot trend styles, fashionable and vivid colors, quality materials all at the best prices possible.
Q. How soon will I receive my purchased products?
A. In stock items ship the next business day. While special or out of stock items may take longer generally 3-6 weeks. However, you can call us and see if the item(s) you need sooner then 3 weeks may be in stock, as sometimes this is the case. You can in most cases request a rush order, please inquire if not sure.
Q. I seem to be having trouble placing my order on your site, can I get my order placed any other way?
A. If you're having problems placing your order online, please feel free to phone your order in to us by calling 216.798.3458. International customers call 0012167983458.
